Cancellation policy

SUBSCRIPTION AND FINANCING POLICY

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select at checkout.

  1. Payment Details

    • Your payment details will be stored securely.
    • You will be charged for each delivery unless you choose to pay in advance.

  2. Auto-Renewals

    • Some subscriptions may auto-renew at the end of their duration.
    • If you do not want to renew a subscription, you can cancel it at any time before the renewal date, unless otherwise stated on the product description.

  3. Cancellations and Changes

    • You may cancel or modify your subscription at any time by using the links provided in your order confirmation emails or contacting support.
    • Changes to your subscription must be made at least 48 hours before the next billing cycle to take effect.

  4. Refunds

    • Subscriptions are non-refundable once payment has been processed for the current billing cycle.
    • See our Returns Policy for more details.

Financing Plans

If your subscription or purchase is part of an in-house financing plan, the following terms apply:

  1. Payment Obligation

    • Financing plans require a commitment to complete all scheduled payments as outlined during checkout.
    • Payments will be processed automatically on the agreed dates using the payment method provided at the time of purchase.

  2. Defaulted Payments

    • If a payment fails to process, you authorize us to attempt charging the same card until successful.
    • If multiple cards are on file, you authorize us to charge an alternative card to fulfill the payment.

  3. Missed Payments

    • Customers have a 3 day grace period until a $50 late fee is automatically applied to their balance. 
    • Payments that remain unpaid after 30 days will result in the suspension of your subscription or service.
    • Unpaid balances may result in the cancellation of your plan, and no refunds will be issued for any payments already made.

  4. Reinstatement Fees

    • To reinstate a cancelled financing plan, you must pay all outstanding balances and a $50 reinstatement fee.

  5. Abandoned Plans

    • Plans that remain unpaid or inactive for 60 consecutive days will be considered abandoned. A $99 reactivation fee will apply to restart the plan.

  6. Legal Action

    • If payments cannot be successfully processed or remain unpaid, we reserve the right to pursue legal action, including litigation, to recover outstanding balances. Legal fees and associated costs will be included in the claim.